{"id":6083,"date":"2025-01-06T11:45:28","date_gmt":"2025-01-06T11:45:28","guid":{"rendered":"https:\/\/www.scottishspca.org\/ways-to-help\/fundraise\/fundraising-complaints-2\/"},"modified":"2025-01-14T15:18:34","modified_gmt":"2025-01-14T15:18:34","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.scottishspca.org\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"
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Scottish SPCA Complaints Procedure<\/h1>\n

At the Scottish SPCA we welcome any feedback you may have about our services as this helps us to develop as a charity, giving us the chance to monitor and improve our services.<\/p>\n

We are sorry if you feel that you need to make a complaint, the following information will help you understand our complaints procedure.<\/p>\n <\/div>\n <\/div>\n<\/section>

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How do I make a service complaint?<\/b><\/h3>\n

Complaints can be made in the following ways:<\/p>\n

Online<\/b><\/h6>\n

You can email your complaint to us by using our online form<\/a>.<\/p>\n

Alternatively, you can email your complaint to complaints@scottishspca.org<\/a><\/p>\n

In writing<\/b><\/h6>\n

You can send a letter to our complaint team at:<\/p>\n

Scottish SPCA
\nKingseat Road
\nHalbeath
\nDunfermline
\nKY11 8RY<\/p>\n

By Phone<\/b><\/h6>\n

You can raise your complaint on the phone by speaking to our team on 03000 999 999<\/a>.<\/p>\n

For more information on our Complaints Procedure, please click here<\/a><\/strong>.<\/p>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

The Scottish SPCA fundraising team welcomes and encourages feedback from supporters and donors.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6083","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nComplaints - Scottish SPCA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scottishspca.org\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints\" \/>\n<meta property=\"og:description\" content=\"The Scottish SPCA fundraising team welcomes and encourages feedback from supporters and donors.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scottishspca.org\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Scottish SPCA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/scottishspca\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-14T15:18:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ScottishSPCA\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.scottishspca.org\/complaints\/\",\"url\":\"https:\/\/www.scottishspca.org\/complaints\/\",\"name\":\"Complaints - 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